What is happening?

• The UAE wall outlet is on.
• The plug is fully inserted.
• The mains lead is connected to the PSU.
• The 24V DC lead is connected to the PSU.
• The PSU and cable are not visibly damaged.

• The reservoir contains water.
• KRYO’s water-flow control is on.
• The Halo flow adjuster is open.
• The hose is not kinked.
• The hose connections are secure.

1. Turn the water flow off.
2. Check that the connection is straight.
3. Unscrew the fitting.
4. Confirm the rubber seal is present, flat and undamaged.
5. Reconnect by hand.
6. Test at low flow.

• KRYO is powered.
• The setpoint is below the current water temperature.
• The rear air gap is clear.
• The room is not blocking ventilation.
• The reservoir is not overfilled.
• Enough time has been allowed.

A moderate pump sound while the Halo is flowing is normal. The water sound may mask much of it.

• A harsh dry-running sound
• Grinding
• Repeated knocking
• A sudden major change in sound
• A pump sound with no water flow

Stop using KRYO.

Switch KRYO off immediately and check that the reservoir contains enough water.

• Keep the exterior clean with a soft damp cloth.
• Do not spray cleaning liquid directly onto the display, button, vents or power connections.
• Do not use abrasive pads.
• Keep hair, fibres and debris away from openings.
• Inspect hose seals regularly.
• Inspect the rail and adhesive regularly.
• Replace water immediately if it appears cloudy, develops an odour or contains visible debris.
• Drain and dry the system before a long period of non-use.

1. Close the Halo flow adjuster.
2. Switch off the water-flow control.
3. Check the remaining water level.
4. Top up with clean water when required.
5. Wipe visible splashes from the top, display and power side.
6. Check the floor is dry around the PSU and cables.
7. Inspect hose connections for drips.
8. Leave the rear ventilation area clear.

1. Disconnect KRYO from mains power with dry hands.
2. Drain the reservoir using the approved procedure.
3. Drain the hose and Halo.
4. Dry all accessible surfaces.
5. Store the PSU and cables in a dry place.
6. Protect the fill opening from dust.
7. Do not store KRYO where water may freeze.
8. Do not place heavy objects on the hose, Halo or rail.

Contact Everest Labs through WhatsApp support for replacement seals, hoses and parts.

Choose the WhatsApp button on any owner-guide page. The guide will include your current step in the message.

For faster support, provide:

• Your name
• Order number
• KRYO model
• Serial number
• A clear photo or short video